Cancellations & Refunds

1. Barberos Shop subscriptions

A Shop receives 14 days free after completing secure payment setup. The first subscription charge is made after the trial, as shown in Stripe Checkout. Monthly and yearly plans renew automatically until cancelled.

A Shop can cancel from the Barberos billing area. Cancellation stops the next renewal and access remains available until the end of the current paid period, unless a different outcome is required by applicable law or confirmed by InfoSoft in writing.

2. Subscription refunds

Subscription payments are generally non-refundable once a billing period has started, including for unused time, except where required by law. If you believe a charge was made in error, contact support promptly with the Shop name, account email and Stripe receipt details so we can review it.

3. Client appointments and deposits

Appointments are provided by the independent Shop selected by the Client. Each Shop sets its own service, cancellation, no-show and refund rules. Clients should contact the Shop directly to cancel, reschedule or ask for a service or deposit refund.

If a Shop has enabled an online deposit, the deposit is collected through that Shop's connected Stripe account. InfoSoft does not decide whether a deposit or service payment should be refunded, but can help investigate a technical payment issue.

4. Technical payment concerns

For a duplicate charge, suspected payment error or a checkout problem, email support@infosofttech.ca with the booking or Shop name, date and any Stripe receipt or reference. Do not send full card details by email.